Privacy policy

Privacy Statement

Hotel Prins Boudewijn, Lippenslaan 35/37 in 8300 Knokke-Heist, is of the opinion that it is

important to protect your privacy. That is why we make every effort to process your Personal

Data lawfully, honestly and transparently.

In collecting and processing your Personal Data, we duly respect the Belgian Personal Data

protection legislation, as well as the General Data Protection Regulation (“GDPR”).

In this Privacy Statement, we explain what information we collect about you, what we use

that information for and to whom we transfer such information. This Privacy Statement will

also tell you what rights you have and how you can exercise them.

In brief, this Privacy Statement means that we will do the following with your Personal Data:

✓ use them only for the purposes agreed with you;

✓ not sell them;

✓ carefully secure them.


If you have any additional questions or if you have any suggestions or remarks regarding

the content of this Privacy Statement, you can always contact us by email or by using the

contact details stated below.


 Definitions in this Privacy Statement

“Personal Data”: personal traceable data, which say something directly or indirectly about

you as a person (name, address, telephone number, etc.);

“Controller”: the “owner” of certain Personal Data. This may be Hotel Prins Boudewijn

as such or a third party;

“Processor”: the person who does the actual processing. This can be Hotel Prins Boudewijn

 (as service provider) or a third party who processes data of Hotel Prins Boudewijn.


 What Personal Data do we process?

Hotel Prins Boudewijn processes your Personal Data pursuant to the fact that you use our

services and/or because you personally provide us with such data.

Hotel Prins Boudewijn processes the Personal Data of natural persons with whom we have

or have had a direct or indirect relationship or with whom we want to have such a relationship

in the future.

These therefore concern Personal Data of its customers, of the contacts provided by its

customers and suppliers, of the contacts at its potential customers, as well as the Personal Data

of potential employees.

Hotel Prins Boudewijn can collect or obtain the following Personal Data from you:

- Identity details (name, address, email address, mobile phone number and E-ID details);

- Data regarding your communication with the company (visits and telephone


- Data regarding invoicing (VAT and bank account numbers);

- Data regarding your academic record and qualifications (provided within the

framework of a job application);

- Complaints that you submit or requests that you address to us.

- Surveillance footage

Why do we process your Personal Data?

Hotel Prins Boudewijn processes Personal Data for various purposes:

- To provide customers with our services

We process identity and contact details of our customers, principals, their employees and

other valuable contacts so that we can execute the agreement with our customers. We also

keep a record of when and how there is any communication with our customers.

We perform such processing for customer management purposes. Such processing is

necessary to execute the agreement with our customer and it enables us to make a stay in

our hotels most pleasant.

- Financial administration

We process identity and invoice data to be able to keep our own accounting and invoicing

up to date. On the one hand, this processing falls under legitimate interest, namely the

possibility to keep our administrative records up to date, and to obtain payment for the

services we have rendered. On the other hand, Hotel Prins Boudewijn has a legal

obligation to conduct accounting.

- Maintaining our customer relationship

Hotel Prins Boudewijn wants to maintain its customer relationships. That is why we

use contact details to keep you informed of our activities or to invite you to events.

Sending such mailings to our customers falls under legitimate interest and, what is more,

is also in our customers’ interests. You will always be able to unsubscribe from such


- Direct Marketing

Hotel Prins Boudewijn processes prospective customers’ identity and contact details

for direct marketing purposes. Processing possible new customers’ contact details forms

part of our legitimate interest. If Hotel Prins Boudewijn dispatches/organises

newsletters, surveys or competitions, such dispatch or organisation will always be based

on the consent of the (possible) customer.

- Recruitment purposes

Hotel Prins Boudewijn Personal Data with a view to recruiting new employees.

The legal grounds for such processing are, firstly, the consent of the candidate employee

and, secondly, our legitimate interest to recruit the suitable candidate for a position.

- Camera surveillance

When you visit our buildings you can be filmed by our surveillance cameras in the context

of the general security of Hotel Prins Boudewijn. This processing is part of our

legitimate interest, which is always balanced against your interests.


  Access by and transfer to third parties

Hotel Prins Boudewijn does not sell your details to third parties and transfers them solely

and only if this is necessary to execute our agreement with you or to comply with a legal

obligation. Such recipients of your Personal Data may only use this information to execute the

agreement between you and us. They do not have the right to use the data for any other


If we engage third parties to process your data, then we ensure that such parties provide

Adequate guarantees regarding the  protection of your Personal Data.

Hotel Prins Boudewijn does not keep your Personal Data longer than is reasonably

necessary for the purposes stated in this Privacy Statement.


  Confidentiality and security

Hotel Prins Boudewijn undertakes to make every possible effort to take all reasonable

measures to guarantee that your Personal Data are protected by way of technical security

measures so that, where possible, misuse, loss, unauthorised access, unwanted disclosure and

unlawful alteration are prevented.

The Personal Data provided to Hotel Prins Boudewijn will continue to be stored at Hotel

Prins Boudewijn or, where appropriate, at the Processor’s on servers in Belgium or in

the European Union.

    Your rights

You have various rights regarding your Personal Data that we process. You can exercise these

rights by contacting us by using the contact details stated in point 9.

Within the scope of our identification obligation, we can request you to provide us with a

copy of your identity card.

We will respond to your request as quickly as possible, in any event, within 4 weeks.

A. Right to perusal and correction

You can contact us if you want to know which of your Personal Data Hotel Prins Boudewijn

processes and for what purpose it does so. You can also request that we correct any

incorrect Personal Data or that we alter your data.

B. Right to removal and restriction

You have the right to request us to remove your Personal Data. Hotel Prins Boudewijn

may keep certain details after your request for removal, for example, because we have a

statutory obligation to keep the details for a certain time.

If you have founded reasons to do so, you can request us to restrict the processing of your

Personal Data. This may be because you dispute the correctness of your data, for example. equate guarantees regarding the protection of your Personal Data.

C. Right to object

You can object to the processing of your Personal Data in a reasoned manner if such

processing of your Personal Data is based on our legitimate interest or falls within the

framework of fulfilling a task of public interest or official authority.

D. Right to data portability

If we process your Personal Data on the basis of your (explicit) consent or within the

framework of the execution of the agreement between you and us, then you can request us to

provide you with the Personal Data that you gave us in a structured, commonly used and

machine-readable format or to transmit them to another controller, on condition that the

processing is carried out by automated means.

E. Right to withdraw consent

If the processing of your Personal Data by Hotel Prins Boudewijn is based on your

(explicit) consent, you have the right at all times to withdraw such consent again. However,

the withdrawal of your consent does not compromise the lawfulness of the processing before

you withdrew your consent.

F. Right to submit complaints

You have the right to submit a complaint to the Belgian supervisory authority if you have a

complaint regarding the use of your Personal Data by Hotel Prins Boudewijn.


Data Protection Authority

Drukpersstraat 35

1000 Brussel

Tel. 02/274.48.00

Fax. 02/274.48.35

    Contact details :

Hotel Prins Boudewijn

Lippenslaan 35/37

8300 Knokke-Heist

0032-50 60 10 16